How do you know I’ve paid? Why can't I see details of the current parking session I've paid for? I'm having difficulties using the service. Should I dispose of my NCP ParkPass Card now? Which car parks are affected by the PayByPhone changes? Do I receive notification that you've received my appeal for a PCN? Will I get a Parking Charge Notice (PCN) if I’ve left the car park without making payment? Can I return later than my booking exit date/time? Find out more on our NCPSolutions.co.uk website. How do I pay for my parking using my mobile phone? What measures is NCP taking to ensure customers and staff remain safe during the Coronavirus crisis? What do I do if I need a replacement NCP ParkPass card? Manchester car park changes from 1 January 2021 Covid-19: Keeping you safe in our car parks Parking offers from £5 We will review and come back to you if … Terms of Service How can I contact you about my Season Ticket? I'm an existing NCP ParkPass Card customer using an NCP ParkPass Card, how do I login to the ParkPass App? Can I use a confirmation receipt or my credit card statement/receipt to enter a park? Can I register more than one vehicle on my app account? Can I Pre-book a disabled or electric charging bay? I'm trying to appeal a PCN but the option to appeal is not available? I have been unable to make a payment and now I've received a PCN, what can I do about this? Is your Pre-book price always cheaper than paying on the day when I arrive? Where can I find directions to the car park I want to use? Will buying a Season Ticket make my parking cheaper? What happens if my card doesn't arrive within the stated 6 days? Can I change the email address used for my account? Do NCP operate all of the car parks available on NCP.co.uk? How do I find out car park details like opening times and tariffs? Lines are open 24/7. Where can I park with an NCP Gateway card? US Park Pass Can I have an extension on my pass? Can I pre-book then pay after I have exited the car park? NCP Flightpath is a simple, secured, parking solution close to Heathrow Terminals 2 & 3. Will my chosen car park have wider bays available? (h) If your NCP ParkPass Card does not work for any reason relating to wear and tear or it being defective (but not as a result of being damaged by you) we will send you a replacement card free of charge, provided that you return your defective NCP ParkPass Card to us by post marked F.A.O. The app, available for Android and iOS, rolled out on 16 October 2019 and enables users to pay for parking at over 250 locations across the country – including both barrier and pay-and-display car parks. What is the location code of the car park? What happens if my NCP ParkPass Card account doesn't have sufficient funds to pay for my parking session? How do I get a VAT receipt for my pre-booked stay? Do I have to register for an account on the app to pay for parking using it? If I have a Saver deal, will it be available at all the participating NCP ParkPass Card car parks? Why can’t I pre-book at Liverpool Central car park after 4 September 2020? DO NOT USE A NCP PARKING SERVICE. What do I do if I think I’ve been over charged? ‎Ticketless parking at 250+ NCP car parks, no fees, 10% off for your first month following registration, plus exclusive discounted app only prices at many car parks. If I paid to enter a park can I apply the entrance fee to the cost of an annual pass? This Site All NPS I have booked one of your special prebook products but I have decided not to travel because of Coronavirus and I’d booked parking for an NCP operated city car park, what are my options? What should I do? Do I need to open an NCP ParkPass account to use the app? Can you park overnight or for more than one day? How do I know which bay is mine when I pre-book? I’ve bought a weekly ticket when I only wanted to buy a day ticket, what can I do? I've lost my PCN ticket and don't know my reference number and need to pay / appeal what should I do? I’ve pre-booked a ticketless car park and arrived, but it does not have NCP signage on the building. Can I use NCP ParkPass to Pre-book parking? Can I still pay with cash and credit/debit cards at PayByPhone car parks? Do I have to register for a ParkPass App account to enjoy my Saver Deal? Tried the refund button and nothing. Do I need to have geolocations turned on in my device? Can international visitors purchase a pass? My confirmation email QR/barcode is not displaying, what do I do? Why is my pre-book discount code not working? I've parked at an on street car park and received a PCN, who should I contact? Password must be more than 8 characters and contains 3 of the following uppercase, lowercase, number, symbol How many times can I enter and exit a car park that I have pre-booked at? I've failed to login using my PIN and/or fingerprint method. What should I do now? Visit our Privacy policy for more information on how we use cookies. I was due to attend an event but this has been cancelled as a result of Coronavirus and I’d booked parking for an NCP operated City car park, what are my options? How do I update my account details, such as address, payment card etc? When will I receive my Gateway account card(s)? Do you charge a fee for paying by credit card? Are there any charges to use the NCP ParkPass app? Please enable Javascript for a better experience on this site. Can I still use ParkPass to pay if I’ve taken a paper ticket on entry to the car park? Will I always get cheaper parking if I am a member? How much does it cost to park at PayByPhone car parks? Search. I can’t register / need further help to register for PayByPhone. Can I use The ParkPass App when in Pay and Display car parks? How will the new system recognise me when I arrive in my vehicle? Can I print receipts from my online account? I paid the fine but will never use this service or parking again and will recommend others to stay far away. Can I use a confirmation receipt or my credit card statement/receipt to enter a park? Where can I find my unique barrier QR code? Can invoices be sent to different cost centres? Any live parking sessions within the App could be affected while we’re making changes, so if you experience a problem please contact our Customer Services Team on 0345 050 7080 for assistance. We offer a complete range of services for you and your business, from frontline operations and property management to technology deployment, revenue management and marketing. What if I overstay my pre-booked time at a Ticketless car park? Why can the price differ from one day to the next? Will I be charged for parking sessions by those who I've shared my account with? What should I do if my Season Ticket card doesn't work? from service providers where they provide you with services or products on our behalf or where we use them to help us provide our products or services to you ... to enable us to provide you with a personalised customer service experience, ... How can I get my name removed from NCP mailing list(s) Why can I only use NCP ParkPass Card at selected car parks? Can I use NCP ParkPass to Pre-book parking? What is reCAPTCHA on the NCP contact form? Our initial customer service standards include: Safety: Safety information is readily available before and during a visit. I entered the wrong location code when making a payment. What happened to the Top Up account option for NCP ParkPass Card? Unlimited Season Ticket. Will I be tied into a contract with the Gateway card? How can I track my spend on NCP ParkPass? New to NCP ParkPass? Can I pay for parking at a Pay and Display (P&D) car park? Can I find out the status of my PCN appeal that I have submitted? Can I transfer unused parking time to another location? I pre-booked my parking for a ticketless car park how do I amend my booking? My flight’s delayed and I pre-booked parking, what shall I do? I can't pre-book at the site I want to. ©2013-2021 Shoot and Share Inc. All rights reserved. Lower your commuting costs with a parking Season Ticket. I have mistakenly paid twice for my parking, can I claim a refund? I've used the pay by mobile service for my parking, but I've received a Parking Charge Notice (PCN). e.g. Can my Gateway card have different cost centers? I would like to leave feedback for a recent visit to a car park. I don't have all the information I need to be able to pay or appeal my PCN through the website? Do I have to opt in for marketing when I register for an app account? How does the ANPR camera know I have pre-booked? What happens if I forget to use my NCP ParkPass card to enter the car park? Useless service - poorly staffed and long delay in exiting car park. Your departure date cannot be before your arrival date. Can I use the same username, email and password to register a new account on the ParkPass App? Can I register for a card account if I'm a new customer? I live customer service and train customer service: there was other ways to handle this type of query. Why is my password not being accepted at registration? You'll be able to keep your keys so you know that whichever space you park your car in, it'll be exactly where you left it when you get back from your holiday. The car park location code doesn't seem to be recognised. National Park Service Logo National Park Service. How do I change the car registration on my mobile payment account? I've missed the payment deadline for my PCN, what should I do? I’m worried about not having to display a ticket in my car at your ticketless car parks. What happens if I stay longer than 24 hours? How do I appeal against my parking charge notice (PCN)? When do I use my unique barrier QR code? How can I search for a specific car park? What can I do? How do I pay at the pay station without a ticket? Which NCP car parks allow me to pay by mobile phone? When does an Annual Pass expire? We're open for business and doing all we can to respond as quickly as possible. How quickly does my online account show my parking history and transactions? When can I pre-book a Secure UK car park on NCP website? Are payments automatic when you pay using the app? Can I enter and exit the site multiple times? Can I get a receipt for my parking after I leave the car park? i have a pic of the tarrif it which i will get up asap but it basicly goes 1 day before 10 am - £9 1 day after 10 am - £4.50 1 week - 1 month no metion of hours thanks guys How do I find out about height restrictions at NCP car parks? I’ve added my SaverID to my app account. What if I'm not happy with your decision from my appeal? Are there any charges for having a Gateway account? I've paid for parking using the wrong location code, what should I do? Please revise You must select an exit time Please select a car park Dates. Customer Contact Centre, National Car Parks Ltd, NML House, 61 High Street, Manchester, M4 1AZ and we … The National Park Service is committed to providing high-quality customer service, creating audience experiences that are fun, memorable, and meaningful. Why should I have a Gateway Business Account card? Password. Can I amend the vehicle registration number on my booking? Does the change in my account type affect my Saver ID / special parking deal? I'm worried about not having to display a ticket in your Pay and Display car parks. Your username, email and password can be the same. If I paid to enter a park can I apply the entrance fee to the cost of an annual pass? How many people can enter with one pass? What should I do? Pre-book parking can only be booked 2 in advance but parking is available on arrival at our car park. Where can I get the full address of the car park I want to use? Can I park at a ticketless car park using a Season Ticket? Why can I only use NCP ParkPass Card at selected car parks? I would like to attach evidence in my appeal, how can I do this? When I enter my registration number it’s not shown on the equipment what do I do? How do I add or amend a SaverID to an app account? Can I check how I'll be able to pay at the car park I want to use? Phone and Address details of the Sightseeing Pass - Office - You can call us on 1-844-400-7277 How long does it take for my PCN to appear online? You and your customers will benefit from: 24hr customer service Immediate response and support at the touch of a button for customers on-site Remote control of parking equipment, including raising barriers and printing tickets Entry date Exit date. Why are you launching a new mobile payment service? Why have I received a pre-confirmation email? I need a receipt for my parking what should I do? Can I pre-book my parking using my NCP ParkPass account? I’m trying to Pay Later online using my Internet Explorer (IE) web browser but I can’t. I want to work with NCP, what’s my next step? What should I do? I've forgotten my password, what can I do? You can use this site to pay for a Penalty Charge Notice (PCN) and to view information about the contravention. How do I get a promo code for a non-flexible booking? How do I pay for parking at a barrier car park? Can I change my Season Ticket's start date? How much does it cost to park using the NCP ParkPass app? We use cookies on our website. How do I sign up to receive NCP communications, including offers, promotions and newsletters? You must type a Parking Charge Notice and a Vehicle Registration Number which pages you’ve visited, and improve your experience. When is the new PayByPhone service launching? St. Lawrence Parks Commission; Upper Canada Village; Fort Henry; Parks of the St. Lawrence; Upper Canada Golf Course; Crysler Park Marina; Kingston Pen Tours; Skywood Eco Can I use either a credit or debit card on my account? How much will I pay if I stay longer than 24 hours? I've paid twice for my parking by mistake, can I claim for a refund? Where can I find and edit my account and personal details? Yes. Can I use any other NCP products at Secure UK car parks after 30 September? I didn't receive a confirmation email after placing a booking. Do NCP car parks have electric car charge points? Do I get extra benefits if I register for an account on the app? Can I get multiple barrier QR codes on my account to share with friends? Why can I not use my NCP ParkPass Card in your 'Pay on Foot' payment machines? How long will I have to wait to get my promo code? Can I still book Secure UK car parks online? 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