Generally, the process involves drifting the index around numbers in your combination.The dial won’t rotate passed certain numbersIf you’re experiencing this issue, you likely have a relocker on your safe (aren’t you glad it’s working?). Try looking for a small plastic button on the hinge side of the door, push it in after the combo, it is a deadlock type of feature. I have an old safe. most of the time. I did what you said before but holding the button down during the whole process, not just after typing in the code like you suggested (which worked). 56 $11.62 $11.62. No, I would not recommend this to a friend. Contact Us Now. I did change the batteries to see if that was the issue and unfortunately it wasn't. The handle broke because I forced it hard when the safe was locked. Do you own a Sentry safe? Once you’ve gotten out a few good whacks, continue on to the final number in your combination, and attempt to open it up. first option work like a charm very helpful article , question is how do i prevent this from happening again, I cannot open my safe....it has a digital combination and a key. Showing 1-10 of 10 answers. need to troubleshoot your safe combination lock; they’re great, but I have a SentrySafe that I have probably had for at least 10 years. I hear bad things occasionally about SentrySafes but in ten years I never had an issue with mine except this one time which I think it was because of something I did (see my reply to /u/adamarchy for more details). Actually, it's a lot harder than i thought. Original review: June 1, 2020. i had a previous sentry safe and the handle was plastic and felt like it would break. 4.3 out of 5 stars 45. SentrySafe stuck open! i had a previous sentry safe and the handle was plastic and felt like it would break. Other issues such as detached bolt work, or jammed internals, can be assessed when you try to move the safe handle to unlock the device. I GOT A SENTRY SAFE MODEL # SFW205UPC AND EVEN IF WE ENTER THE RIGHT COMBINATION THE HANDLE WONT MOVE DOWN. well......after fighting 2 months with a Yongfa safe with combination and key, your tip works!!!! I contacted Sentry thinking they would not or could not help me, but to my surprise they not only still made the safe they sent out a replacement handle with instructions without any charge. If you can enter your combination but the handle for the safe won't turn, it may be because the bolts are out of alignment or jammed up. a dial that won't turn with the combination. SentrySafe is committed to providing you the support you need. Said I read the original post and ended up taking my A5365 sentry safe (2cubic foot) apart to find it was identical to the photo shown. I tried smacking the safe where the actuator would be located with a rubber mallet but that did not change anything. Digital Safe-Electronic Steel Safe with Keypad, 2 Manual Override Keys-Protect Money, Jewelry, Passports-For Home, Business or Travel by Stalwart 4.6 out of 5 stars 3,193 $49.99 $ 49 . electronic counterparts, but with the right amount of maintenance, a Answer. New comments cannot be posted and votes cannot be cast. If however, you haven’t changed it from when it was originally delivered, contact the safe manufacturer with the serial number of your unit. Got your money's worth out of it ! ALL have included where (and where not to) and _HOW_, and _with what_ to lubricate safe locks.-- Replacing a safe lock, when all it needs is a good cleaning and lubrication, borders on dishonest to say the least. Getting into an Electronic Safe Turn the key to the “Unlock” position if your safe has a dual lock … Sentry Safe DS3410 Fireproof Safe. They manufactured both plastic and metal security/fire safes. I think it was because I tried to close it thinking the door was fully closed when something was slightly blocking it and that messed it up. When this occurs, the lock will not operate properly. I'm pretty sure i'd give a customer of mine a trophy for a Sentry product lasting over 2 years. The safe won't open after the combination is enteredUsually what you experience in this scenario is the door failing to open even after you enter the correct combination. For complex issues, you’ll likely need to employ I have a SentrySafe that I have probably had for at least 10 years. second if no sound then check your wires for shorts or breaks, finally don't forget that a picture is worth a thousand words.... post some please :). They manufactured both plastic and metal security/fire safes. You know the safe won’t open, but if the handle spins like it should, then there is an issue with the bolt work of the door. Answer. Get those pictures up we'll be glad to see what we can do. - with a rubber mallet on the door. asked on August 9, 2014. Any suggestions welcome. the safe was stuck......pound the door several times with a small sack of sand and done!!!! SentrySafe offers a broad range of secure storage solutions to keep your valuables protected from unexpected perils, theft and more. $8.56 $ 8. Either the lever’s stuck or your wheels are out of alignment. SentrySafe is the world’s leader in fire/water-resistant and security storage. This is especially likely if the handle will turn slightly but then becomes stuck. Questions & Answers. … Push against the door while turning the handle like you would a swollen house door that is … Either the lever’s stuck or your wheels are out of alignment. I tried several more times and then had to make a phone call to borrow a gun. You guys are awesome! : Locksmith. See All Customer Reviews. It is a key + fingerprint sensor OR key + numerical password. reinforcements. 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