Technical Support

NetZoom Visio Stencils is available as a 12 month subscription in the form of a single-user license or multi-user licenses (three-user or five-user packs). If you need NetZoom Visio Stencils for one-time use, you can purchase a 90 day subscription. There are no refunds or exchanges for purchases of NetZoom Visio Stencils.

The Customer Service Portal is your one stop resource for: downloading NetZoom products and other published documentation, configuring My Library, accessing Online Training and Support Materials, submitting Shape Requests, and opening Support Tickets.
The Customer Service Portal is located at: https://service.netzoom.com
You can also call 630.281.6464 (Central Time Zone, USA) or write an email to Support@VisioStencils.com.

1. Go to https://service.netzoom.com in your browser.
2. Click on the “Register” Link.
3. Fill out the Registration Form then click on the [Register] button at the lower right corner of the form.
4. You will receive a confirmation email where you need to click on the link to verify your email address.
5. To ensure that you receive our e-mails, please add Support@VisioStencils.com, Sales@VisioStencils.com and
6. Info@VisioStencils.com to your list of trusted e-mail addresses.
7. If you do not receive this e-mail, please check your SPAM folder to ensure that the email was not filtered.
8. Once you have completed the registration process, you may access the Online Customer Service Portal for reference materials, downloads, or to place service requests.

You can check the expiration date for your subscription on the Customer Service Portal located at: https://service.netzoom.com by visiting My Subscriptions on the Profile menu.

A single license allows you to download and use NetZoom Visio Stencils on up to two computers if you are the sole user of the stencils on those computers. To use NetZoom Visio Stencils on additional computers, you must purchase additional licenses.

No. Since a NetZoom Visio Stencil subscription is a single-user license, each user must have their own NetZoom Visio Stencils subscription to use the stencils in their own drawings or diagrams. NetZoom Visio stencils and shapes must not be extracted from diagrams, shared, copied, modified, distributed, or sold for commercial purposes. Please read the End-User License Agreement for more information.

All subscriptions to NetZoom come with our world-class services and support. They include the following benefits offered during the term of a valid subscription:

• Access to the Online NetZoom Visio Stencils Library
• Access to Online Reference Materials

Free Device Stencil Requests. Free Online Shape Requests and NetZoom Library updates 24/7: Download the stencils you need from the NetZoom Visio Stencils Library or submit custom stencil requests online. Requests are turned around quickly and are available to you free of charge.

• Free Software Updates
• Free E-mail Support

Free Technical Support: You have access to an experienced, dedicated, and friendly staff ready to help you meet every challenge, every step of the way. They can help you with any NetZoom questions including:

• Installation
• Pricing
• Licensing
• Subscription Numbers
• Other issues

As long as your subscription is valid, you may download updated stencils from the NetZoom Visio Stencils library at any time for no additional charge.

Yes! NetZoom is constantly adding new device shapes to its library. Shape requests can be made on service.netzoom.com, from the NetZoom Visio Add-In. Creating a new shape typically takes one week.

NetZoom is constantly adding new device shapes to its library and updating existing shapes. Incorrect shapes can be reported from service.netzoom.com, from the NetZoom Visio Add-In. Correcting a shape typically takes less than a week.

NetZoom works with hundreds of resellers worldwide to assure that the offering they provide helps the clients to solve their needs in the best way possible. We assist the resellers to answer the RFIs (requests for proposal) in a technically accurate and time-sensitive manner. We share the work to assure that the purchase of a NetZoom solution is a satisfying and ROI-yielding experience.

We are committed to our government reseller partners. We strive to ensure mutual success by participating in RFI/RFP cycles and providing our partners with marketing support, technical help, a demo portal, a dedicated channel manager and other assistance as needed. We offer attractive margins to our Resellers.

Financial Incentives

• Aggressive reseller discounts.
• Competitive pricing structure for multiple licenses.

Technical & Sales Support

• Assistance answering RFI proposals with high technical accuracy.
• Free product demos by our product experts.

Exposure

• Cross promotion –reseller logo and website published on NetZoom websites.

It’s easy to sell NetZoom Stencils as our reseller. NetZoom works with many resellers worldwide to assure that the offering they provide helps the clients to solve their needs in the best way possible. We will work with you closely to ensure we are serving our customers successfully together.
Our resellers receive the following benefits:
Financial Incentives

• Aggressive reseller discounts and attractive margins
• Competitive pricing structure for multiple licenses.

Technical & Sales Support

• Ensure mutual success by assisting with RFIs / RFPs with high technical accuracy
• Providing marketing and sales support as well as access to sales guides and tools
• Free product demos or access to demo portal by our product experts
• Provide technical support and access to SMEs and customer success team
• Share the work to assure that the purchase of a NetZoom Stencils solution is a satisfying and ROI-yielding experience
• Special commitment to our government reseller partners
• Dedicated account manager and other assistance as needed
• Product training and access to other product collateral

Exposure

• Cross promotion –reseller logo and website published on NetZoom Stencils website.
• Co-branded marketing collateral and campaigns (ex: e-mails, web pages, social media posts, webinars, events etc.)

If you are interested in becoming a reseller, please contact us.
We have resellers all over the world that sell NetZoom Stencils. Find a reseller near you. Let us know if you cannot find your preferred reseller here. If you wish to become a reseller, contact us today.

Yes, please find links to some sample network diagrams under our Solutions page.

NetZoom templates can be accessed directly from your Microsoft Visio instance by navigating to the File > New. Under Partner Content, you will find all the NetZoom templates that are available to you.

The top views of racks are based on shape data from NetZoom’s Shape library. The top view of the rack will show a true-to-life view of the selected rack.

Using the top view available for most racks and devices in NetZoom’s shape library, a user can create floor layouts by dragging and dropping those top views to a diagram of your data center.

Rack Diagrams can be created by dragging and dropping NetZoom shapes from NetZoom’s Visio Add-in to Visio. NetZoom’s rack shapes include connection points at each rack unit, and each individual device shape will also have connection points so they can be slotted into the correct RU. NetZoom even includes tools to determine what exact connection points a device will have.

Yes. NetZoom’s RackBuilder template will create front and rear rack elevations simultaneously.

NetZoom collects data directly from manufacturer specifications when creating NetZoom shapes.

When using NetZoom Stencils, in order to get labels on the devices, one must change the label property for the Visio diagrams at path – Administration/Reports and Diagrams/Reports and Diagrams/Reports and Diagrams.

First choose the Visio diagram that you want to have the labels included on. Then go to the labels section as shown below.  Choose the label that you want to add and choose to add it to the right or left hand side. You may add up to two different properties for labels (one on right and one on left).

When using the NetZoom Visio Add-In, you can also set default labels. Navigate to the Visio Diagramming feature (feature path: administration/Settings/Enterprise Settings) and fill out the Labels section to automatically label your devices when they are brought into Visio.

Most NetZoom shapes include a front, rear and top view. Some also come with angled views.

NetZoom shapes include connection points on various points in the device, including a connection point for every port and rack unit. Using these connection points, users can snap devices into rack units or model connectivity between devices.

When searching NetZoom’s device library for a piece of equipment, you will also have the option of using the related devices tab. The related tab contains devices that are related to the current selection in the results tab, such as modules and cards. For example, searching for a specific blade chassis will show blade servers for that chassis in the related devices tab.